FAQ

Last Updated: October 30, 2018

Can you ship to my state/house? 

Since cannabis has not been legalized at the federal level, we are unable to ship products. We'd love to see you in one of our stores,    click the link for one of our locations.

What do I need to shop at a MedMen store? 

In states where cannabis is recreational, like California and Nevada, all you need is a valid government issued photo ID and be 21 years old. In states that are medical only, you will be required to provide a state specific issued "medical card" and a physician's recommendation.

StateAgeIdentification
California
Recreational
21Valid government issued photo ID, Driver License, or Passport
Medicinal18, if under 18 must be accompanied by your parent or legal guardianValid government issued photo ID, physician recommendation and/or state issued medical marijuana ID card
Nevada
Recreational
21Valid government issued photo ID, Driver License, or Passport
Medicinal18, if under 18 must be accompanied by your registered caregiverValid government issued photo ID and a doctor recommendation
New York
Medicinal
18, if under 18 must be accompanied by your NYSDOH registered caregiverPhysician recommendation, NYSDOH registry ID Card

How can I exchange a defective product? 

A defective product must be returned/exchanged at the store in which it was purchased. Please email  info@medmen.com  and we'll be happy to assist you

Do you have my favorite product in-stock? 

You can check out each store's online menu at  medmen.com/stores/  Click on the store you would like to visit to view the current inventory.

Can I purchase in your California stores as a tourist, or do I need a California ID? 

If you have a valid government issued photo ID showing you are 21+, you can shop in our California and Nevada locations, no medical recommendation required.

Are you opening a store near me?

Signup for our newsletter at  medmen.com/email  to stay up-to-date on all new store openings.

Do you have any deals or promotions?

Signup for our newsletter at medmen.com to learn about all our current specials.

Do we store customer information? If so, what do you do with the info?

We are required to store certain customer information to ensure and prove compliance with State and Local rules and regulations. Customer information is private and secure. Please refer to our  Privacy page   for more information.

Is there a daily purchase limit for cannabis products?

The limits vary by state and by recreational or medicinal customers. See chart below for details.

StateFlowerConcentrate (edibles, tinctures, wax)
California
Recreational
1 ounce8 grams
Medicinal8 ounces total cannabis products (flower and concentrate)8 ounces total cannabis products (flower and concentrate). More if recommendation indicated a need.
Nevada
Recreational
1 ounce3.5 grams
Medicinal2.5 ounces every 14 days10,000 milligrams per 14-day period
New York
Medicinal
No smokable flower. Only Metered ground flower for vaporization is permitted
30-day dose limit as recommended by physician
30-day dose limit as recommended by physician

Can I travel with cannabis?

Since cannabis is not legal at the federal level, you cannot take product outside of the state in which it was purchased.

How much are taxes?

Click this link  (https://medmen.com/blog/california-taxes-explained/)  for more information on how taxes are charged in California

StateSales TaxExcise Tax
California
Recreational
7.25% to 10.25%15%
Medicinal0% with MMIC card
Physician recommendation does not exempt patients from sales tax.
15%
Nevada
Recreational
8.25%10%
Medicinal8.25%0%
New York
Medicinal
0%7%

How do I purchase a gift card?

Gift Cards are available for purchase at MedMen Store locations in California and Nevada. Gift Cards are not available for purchase online at this time, but please check back soon.

Where can I redeem a gift card?

Gift cards can be redeemed at any MedMen Store location in California and Nevada.

How do I check my gift card balance?

For more information on balance inquiries, visit any MedMen store in California and Nevada or visit MedMen.com.

What is the return policy on gift cards?

All gift card purchases are FINAL and except where required by law, gift cards may not be redeemed for cash.

Do gift cards expire?

Gift Cards contain no expiration date.

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